![]() Look for and close any Adobe apps and processes that may be running in the background.C:\Users\\AppData\Local\Adobe\AdobeSync\CoreSync.There are two sets of files that you should save a copy of, they are:.Close Adobe Desktop Serviceand Core Sync in Task manager.Files that are not synced to the Creative cloud will be lost. Make sure that all the files are synced before you run the Adobe creative cloud cleaner tool. Check sync status – Check the sync status of the files in the creative cloud desktop app. ![]() Backing up your log files will make it easier for Adobe customer care to help you if you run into an error with the Adobe creative cloud cleaner tool.
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